EFFInDi

Description

This joint project investigates the problem of the demarcation and productivity of services. It also considers the problem of measuring and managing the effectiveness of services in complex value chains. The projects has three main goals:

First, it aims to systematize measuring and accounting practices and to identify problems and examples of good practice. The empirical investigation focuses on knowledge-intensive and production-related services.

Second, it seeks to develop measuring and accounting practices in order to improve the management of services in knowledge-driven value chains. Based on these results, an innovative software solution is developed to support managers and controllers.

Third, these improved measuring and accounting practices are applied by selected partners. In addition, the practices and software are further improved. The ultimate goal is to foster the adoption of these optimized practices.

Partners

iSO Institute (Head), Technical University Chemnitz – Chair of Innovation Research and Sustainable Resource Management

Team

Prof. Dr. Uwe Cantner, Sebastian Döll, Stefanie Picard

Duration

2010-2014

Funding

Funded by the German Federal Ministry of Education and Research via the Research- and Development Program “Innovation and Services” – Initiative “Productivity of Services”

Publications

• Jahresberichte 2012External link, 2013, 2014: Produktivität und Effektivität von Dienstleistungen – Beispiele einer Gratwanderung (EFFInDi).
• Produktivität in der betrieblichen Praxis – Dogmatik, Methodik und Diskurs, Springer-Gabler, Forthcoming in 2015.